Everything you need to know about returns, replacements, cancellations and refunds.
If you receive a damaged, defective or incorrect product, please contact Toys4Kids as soon as possible after receiving your order.
Returned products should be unused and should include the original packaging, accessories and other items supplied with the product.
We may request photographs, videos or other supporting information before approving a replacement or refund request.
Refunds are processed only after the request has been reviewed and approved by Toys4Kids.
Approved refunds will normally be processed through the applicable original payment method. Processing time may depend on your bank or payment provider.
Cancellation requests should be submitted before an order has been shipped. Once shipping has started, cancellation may not always be possible.
Products that have been used, damaged after delivery, altered, or returned without the original packaging may not be eligible for refund or replacement.
For any refund, return or replacement related assistance, please contact Toys4Kids through the contact information available on our Contact Us page.